The time I need to prepare an order for shipping varies. For details, see individual items
Estimated shipping times
Canada: 10-15 business days
North America: 3-7 business days
Europe: 2-4 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-5 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
How do I order wholesale?
If you are interested in wholesale pricing and information, please send us a message.
Production lead time
We hand make our products to order so please allow 1 - 2 weeks for your item to ship. If items are custom, please allow 2 - 3 weeks for orders to ship. We will send a confirmation email after your order has been shipped.
Rush My Order
Please purchase "Rush my order" in addition to your desired item for rushed production. For domestic orders, we will make your item the following business day and upgrade you to priority shipping. For international orders, we will make and ship the following business day using the shipping method you choose at checkout.
Custom and personalized orders
Send us your ideas! We are happy to work with you on custom or personalized projects. Send us a message with your requests and we'll collaborate with you and provide estimates.
Please refer to individual item listings for sizing information. If you have any questions, don't hesitate to send us a message.
Leather can dry out, especially when exposed to water. We recommend a monthly application of a leather conditioner to keep your leather protected and moisturized. Avoid exposure to water.