FAQ

 

Production Lead Times

Our products are handmade to order. Please allow 1 - 2 weeks for your item to ship. If items are custom, please allow 2 - 3 weeks for orders to ship. We will send a confirmation email with tracking after your order has been shipped.

Estimated shipping times

Canada: 10-15 business days

North America: 3-7 business days

Europe: 2-4 weeks

Australia, New Zealand: 3-5 weeks

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Rushed Production

If you would like your item rushed, you can choose the RUSH MY ORDER shipping option at checkout. It includes 1-3 days production time and priority mail shipping. This option is only available for US orders.

Returns & Exchanges

We accept returns or exchanges on unused items within 30 days of delivery. Items must be returned in their original condition.

Unless they arrive to you damaged or defective, we can’t accept returns for custom or personalized orders.

MAIL TO:

Choice Cuts Ind.
11329 Fullerton Place NW
Huntersville, NC 28078

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Sizing Details

Please refer to individual item listings for sizing information. If you have any questions, don't hesitate to send us a message.

Questions about your order?

Please contact us if you have any questions or problems with your order.

How do I order wholesale?

If you are interested in wholesale pricing and information, please email us at info@choicecutsind.com

Care Instructions

Leather can dry out, especially when exposed to water. We recommend a monthly application of a leather conditioner to keep your leather protected and moisturized. Avoid exposure to water.

Do you have a showroom?

We operate out of our home based workshop and we don’t have a store front or showroom. We don’t offer local pick up or the option to come to our studio. However, we do attend and participate in many craft fairs and shows in the NC area. See our schedule